National Account Manager

About ILLING Packaging

For nearly a century, ILLING Packaging has been a trusted leader in rigid packaging, combining innovation, reliability, and a personal touch. As a family company, we believe Business IS Personal, and every relationship deserves Extraordinary Attention to needs, resources, time, and detail. We look beyond what’s asked to deliver what’s truly needed, providing peace of mind through disciplined execution, creative solutions, and long-term partnership. Wise, relentless, and approachable, we’re not just packaging suppliers, we’re stewards of our customers’ success.

Job Title:

National Account Manager

Department: Sales
Reports to: VP of Sales
FLSA Classification: Exempt
Revision Date: 3/2026

Job Summary:

At ILLING, business is personal. The National Account Manager plays a key role in nurturing and expanding relationships with large, multi-location customers. This role ensures that every interaction reflects our commitment to Extraordinary Attention, to needs, resources, time, and detail, while driving profitable growth and sustaining long-term partnerships.

Responsibilities:

• Build and maintain productive, professional relationships with key customer contacts across national and strategic accounts.
• Deeply understand each customer’s business to identify opportunities that deliver value beyond the expected.
• Coordinate cross-functional collaboration, including customer service, marketing, operations, and leadership, to ensure account satisfaction and performance goals are met.
• Develop and execute strategic account plans aligned with company growth objectives and sales targets.
• Prospect and onboard new accounts, while maintaining strong, ongoing communication with current customers to ensure loyalty and retention.
• Partner with marketing to design and implement digital and account-based marketing strategies that drive visibility and engagement.
• Accurately forecast sales performance and maintain CRM data integrity to support reporting and business planning.
• Deliver a responsive, solution-oriented customer experience that builds trust and provides peace of mind.
• Perform additional duties and initiatives as assigned to support the broader team and company goals.

Required Skills & Abilities:

• Proven success managing large or multi-location accounts with a focus on relationship-driven, solution-based selling.
• Excellent communication and interpersonal skills, able to listen deeply, engage confidently, and close the loop quickly.
• Strong analytical and organizational abilities; capable of managing multiple priorities while maintaining high attention to detail.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with HubSpot CRM or similar platforms strongly preferred.
• A proactive, disciplined, and collaborative mindset that aligns with ILLING’s brand values of trust, innovation, flexibility, and accountability.
• Willingness to travel and adapt to a flexible schedule as needed.

Education & Experience:

• Bachelor’s degree in Business, Marketing, or a related field, or equivalent professional experience.
• Six or more years of sales or account management experience.
• At least two years in the rigid packaging industry or a related field preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.
• This role requires travel and access to a personal vehicle.
• Occasional evening or weekend work may be required.

Note:

This job description is not intended to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Duties and responsibilities may change at any time with or without notice.